MAVIG can help - Procedure in the case of a complaint


For complaint from Germany, please contact, for complaints from outside of Germany, please contact We also offer you our user-friendly contact form.

Please always send us the serial number of the affected item, photographs of the damage (if there is any), as well as your full contact details (address, phone number, e-mail).


We kindly ask you to notify MAVIG in advance by telephone or in writing before returning any goods. You will then receive the documents for your service request, containing the barcode, return package sticker and a form for the decontamination verification. If goods are sent without proof of decontamination, MAVIG is legally obliged to refuse acceptance of the consignment or to return the goods to you at your expense.